Refund policy

At (BRAND NAME), your satisfaction is our priority. However, due to the perishable nature of our products, we follow a strict refund policy as outlined below:

1. Eligibility for Refund

Refunds are only issued in the case of manufacturing defects or if the product is received in a damaged condition. We do not offer refunds for any other reasons.

2. Mandatory Proof (360-Degree Video)

To process a refund claim, a 360-degree unboxing video of the product is mandatory. This video must clearly show the unopened package, the shipping label, and the specific defect or damage. This helps us verify the issue and improve our packaging standards.

3. Refund Process

• Initiation: To report a defect, please email us at ********@gmail.com with your order number and the 360-degree proof video.
• Approval: Once your request is received, our team will conduct an internal review.
• Processing Time: Upon internal approval, your refund will be issued to the original payment method within 5-7 business days.

4. No Exchanges

We do not offer exchanges for any of our products at this time. Each order is final unless a defect is proven through the process mentioned above.

5. Shipping Costs

Shipping costs are non-refundable. In cases of approved defect-related refunds, only the product value will be credited back to your account.

We appreciate your understanding and support in helping us maintain the highest quality of service!